Terms & Conditions

By accessing or using the Bhivo HRMS platform ("Service"), you ("User", "you", or "your") agree to be bound by these Terms & Conditions ("Terms"). If you are accepting on behalf of an organisation, you represent that you have the authority to bind that organisation. If you do not agree to these Terms, you must not use the Service.

Bhivo is a cloud-based Human Resource Management System (HRMS) provided by Riseworld Consultancy Pvt. Ltd. The Service includes modules for Recruitment, Onboarding, Employee Management, Attendance, Leave, Payroll, Performance, Offboarding, Asset Management, and Help Desk, along with any associated mobile applications and integrations.

Account Creation

To use the Service, you must register and create an account. You agree to provide accurate, current, and complete information during registration and to keep it updated.

Account Security

You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You must notify us immediately at hr@bhivo.com of any unauthorised access or security breach.

Admin Responsibility

Organisation administrators are responsible for managing user access within their account, including provisioning and revoking employee accounts, and for ensuring all users within their organisation comply with these Terms.

Permitted Use

You may use the Service solely for your internal business HR operations in accordance with these Terms and all applicable laws and regulations.

Prohibited Conduct

You must not: (a) reverse-engineer, decompile, or disassemble any part of the Service; (b) use the Service to process data in violation of applicable data protection laws; (c) attempt to gain unauthorised access to any part of the Service or its infrastructure; (d) upload malicious code, viruses, or harmful content; (e) use the Service to harass, abuse, or harm any individual; or (f) resell or sublicense the Service without written consent from Bhivo.

Your Data

You retain full ownership of all data you input into the Service, including employee records and organisational information ('Customer Data'). We do not claim any intellectual property rights over your Customer Data.

Data Processing

By using the Service, you appoint Bhivo as a data processor for Customer Data. We will process Customer Data only in accordance with your instructions and our Privacy Policy. You remain the data controller and are responsible for ensuring you have the legal basis to submit such data to the Service.

Data Export

You may export your Customer Data at any time using the export tools provided within the platform. Upon account termination, we will make data available for export for 30 days before deletion.

Bhivo's IP

The Service, including its software, design, trademarks, logos, and content, is owned by Riseworld Consultancy Pvt. Ltd. and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited licence to use the Service as described herein.

Feedback

If you submit feedback, suggestions, or ideas about the Service, you grant Bhivo a perpetual, royalty-free licence to use such feedback for any purpose without obligation to you.

Fees

Use of the Service may require payment of subscription fees as described in your chosen plan. All fees are exclusive of applicable taxes unless stated otherwise.

Billing

Subscription fees are billed in advance on a monthly or annual basis. You authorise Bhivo to charge your payment method for all fees when due.

Late Payment & Suspension

If payment is not received by the due date, we reserve the right to suspend access to the Service after providing reasonable notice. Suspended accounts remain subject to these Terms.

Refunds

Fees paid are non-refundable except as required by applicable law or as expressly stated in your subscription agreement. If you believe a billing error has occurred, contact us within 30 days of the charge.

Uptime Commitment

Bhivo endeavours to provide 99.9% monthly uptime for the Service, excluding scheduled maintenance windows and events outside our reasonable control.

Maintenance

We perform scheduled maintenance periodically, typically during off-peak hours, and will provide advance notice where feasible. Emergency maintenance may occur without prior notice.

No Guarantee

The Service is provided on an 'as available' basis. We do not guarantee uninterrupted or error-free operation and are not liable for disruptions caused by factors outside our control.

Each party agrees to keep the other's confidential information (including pricing, business processes, and Customer Data) strictly confidential, and not to disclose it to any third party without prior written consent, except as required by law or to authorised personnel who need to know it for the purpose of these Terms.

No Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BHIVO'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

Exclusion of Consequential Damages

IN NO EVENT SHALL BHIVO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify, defend, and hold harmless Bhivo and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

By You

You may terminate your subscription at any time by contacting us or using the account management tools. Termination takes effect at the end of the current billing period.

By Bhivo

We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or if we are required to do so by law. We will endeavour to provide reasonable notice where permitted.

Effect of Termination

Upon termination, your right to use the Service ceases. Sections relating to intellectual property, indemnification, limitation of liability, and governing law shall survive termination.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India. Before initiating legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation.

We may modify these Terms at any time. When we make material changes, we will notify account administrators via email and update the 'Last Updated' date. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance. If you do not agree to the changes, you must stop using the Service.